Grievance & Appeals Policy

Divon Destiny respects the rights of Medicaid participants to voice concerns, file grievances, and request appeals without fear of retaliation.

Grievances A grievance is an expression of dissatisfaction regarding services, staff, or operations. Grievances may be submitted verbally or in writing.

Appeals Participants may request an appeal regarding service-related decisions in accordance with Virginia Medicaid guidelines.

How to File Grievances or appeals may be submitted:

• By phone

• By email

• In writing

All concerns are acknowledged promptly and addressed within required timeframes.