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Service Facilitation

Divon Destiny Logo

Our Process 

  1. Participant selects Divon Destiny

  2. Eligibility and waiver confirmation

  3. Initial Service Facilitation visit

  4. Service plan development

  5. Ongoing monitoring and support

Divon Destiny provides Service Facilitation in accordance with Virginia Medicaid waiver requirements, including:

  • Intake and initial visits

  • Service plan development and monitoring

  • Guidance for employers of record

  • Assistance with hiring, training, and supervising attendants

  • Ongoing documentation and compliance support

Woman in Wheelchair

What to Expect

Participants can expect professional guidance, timely communication, and clear explanations of responsibilities under consumer‑directed services. Our team is available during standard business hours.

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Virginia Medicaid participants have freedom of choice when selecting a Service Facilitator. To choose Divon Destiny, contact us directly or notify your case manager or support coordinator.

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What You’ll Need

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  • Active Virginia Medicaid enrollment

  • Waiver approval 

  • Basic contact information

Referral Partners

Service Facilitation Referrals

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Divon Destiny partners with case managers, support coordinators, and care teams to deliver compliant, participant‑centered Service Facilitation for CCC Plus and Waiver members.

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Why Refer to Divon Destiny:

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  • DMAS‑approved agency

  • Timely response to referrals

  • Clear documentation and communication

  • Compliance‑focused approach

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Referral Process

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  1. Participant selects Divon Destiny

  2. Referral submitted

  3. Initial outreach scheduled

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Note: Please do not submit PHI through the website form.

Fiscal Agent

What Is a Fiscal Agent?

The Fiscal Agent acts as the employer agent for members who choose consumer-directed services under programs administered by the Virginia Department of Medical Assistance Services (DMAS).

What Do Fiscal Agents Do?
Support members and their attendants by:

  • Processing caregiver payroll

  • Withholding and filing federal and state employment taxes

  • Issuing W-2 forms

  • Managing timesheet submission and approval systems

  • Providing employer packet enrollment

  • Ensuring compliance with Medicaid and labor regulations

    Fiscal Agents do not determine service hours — hours are authorized by the Managed Care Organization (MCO) based on assessment and medical necessity.
     

Consumer-Directed Services 
If you choose Consumer-Directed (CD) services:

  • You (or your designated Employer of Record) hire, train, and supervise your caregiver.

  • Fiscal Agent handles payroll and tax responsibilities.

  • Your Service Facilitator ensures services follow Medicaid guidelines and helps maintain compliance.
     

Important Member Responsibilities
Members enrolled must:

  • Complete employer enrollment paperwork

  • Ensure attendants complete hiring packets before working

  • Approve timesheets timely

  • Follow authorized hours limits

  • Notify the Service Facilitator of any changes in care needs
     

Failure to follow payroll or documentation guidelines may result in delayed payments.

Contacting PPL
For payroll, timesheet, or enrollment questions, contact:
Public Partnerships LLC (PPL)
Website: www.publicpartnerships.com
Customer Service: 833-549-5672
For service plan or authorization questions, please contact your Service Facilitator directly

Contacting CDCN
Contacting Email: InfoCDVA@ConsumerDirectCare.com
Website: consumerdirectva.com
Phone number: 1-888-444-8182
Fax number: 1-877-861-4523 (shifts only)1-877-571-8649 (FARFS only)

 Contacting ACESS
ACESS Financial Management Services
NOTE: For individuals in the Molina Complete Care CCC Plus Health Plan
Website: https:/www.mycil.org/acess-virginia.html
Phone number: 1-833-955-4545
Fax number: 1-888-862-3840
Email: SupportVA@mycil.org

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